What Customers Like about You

What Customers Like about You

4.11 - 1251 ratings - Source



Over the last two years David Freemantle has studied hundreds of companies around the world to discover how they achieved their competitive advantage. In What Customers Like About You he reveals the secret of their success: emotional value (e-value).Adding Emotional Value for Service Excellence and Competitive Advantage David Freemantle ... They will examine the case studies presented to them and relate themselves to the examples provided. ... I looked at actively encourage their people to get out and about to observe excellent customer service elsewhere.


Title:What Customers Like about You
Author: David Freemantle
Publisher:Nicholas Brealey International - 1998
ISBN-13:

You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.

Once you have finished the sign-up process, you will be redirected to your download Book page.

How it works:
  • 1. Register a free 1 month Trial Account.
  • 2. Download as many books as you like (Personal use)
  • 3. Cancel the membership at any time if not satisfied.


Click button below to register and download Ebook
Privacy Policy | Contact | DMCA