TQM in Action

TQM in Action

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The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action, Second Edition provides a practical step-by-step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going.Eliminate management by objectives and pay linked to output - Deming 6. Extensive market research - Deming 7. Use of cross functional action teams to attack problems on a project by project basis - Juran 8. ... manuals lifted off the shelf awaiting a transplant into any client organization wanting an easy-to- follow solution to the ... At each stage the problems faced, the structures and processes adopted, the resources available, the styles of managerial behaviour and so on, all vary.

Title:TQM in Action
Author: R. J. Pike, Richard Barnes, R.J. Barnes
Publisher:Springer Science & Business Media - 1995-11-30

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