Service America in the New Economy

Service America in the New Economy

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In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.In the meantime, Priceline.com pledged to improve the human element in its customer service.9 Research from ... OF SERVICE When a customer comes into contact with an organization, he or she sees the entire picture, not just one element.


Title:Service America in the New Economy
Author: Karl Albrecht, Ron Zemke
Publisher:McGraw-Hill Companies - 2002
ISBN-13:

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