Itil Lifecycle Essentials

Itil Lifecycle Essentials

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This book doesnt just cover the information required to pass the foundation exam, it goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing proc esses and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience. The book is ideal for self-study candidates, training delegates and itSMF/BCS members, and V2 Foundation Certificate holders who have not yet taken the upgraded exam. Project managers looking to broaden their qualifications will find it a helpful companion to their studies and a practical aid for their professional development. Contractors or consultants with limited study time will also find this book essential to their part-time education.This book provides you with: - ITIL key concepts and definitions - a clear understanding of the service life cycle and important processes - implementation guidance to help you avoid common pitfalls - the power to put to improve service ...

Title:Itil Lifecycle Essentials
Author: It Governance, Claire Agutter
Publisher:It Governance Pub - 2013

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